Shipping & Returns

Shipping:

Our Order Confirmation email will advise you of any shipping surcharges which will require your approval before the order is released. All shipments within Canada include insurance up to $100.00.

Sorry, we do not ship to P.O. boxes.

Refused or Undelivered Orders:

Bdigital Computers charges a $50.00 fee to customers who refuse delivery of their orders or whose orders are undeliverable during regular business hours at the address the customer has submitted with their order. In addition, the actual shipping cost per order is non-refundable for refused or undelivered orders.

Product Returns and Credits:

Please Note: The following terms apply to all Product Returns categories listed below;

Shipping and handling charges are not refundable.

Bdigital Computers does not offer any Price Protection policies.

Bdigital Computers does not accept refund requests for any product after it has been discontinued by the manufacturer.

The customer is responsible for all return shipping and insurance costs unless specified otherwise in Bdigital Computer’s RMA instructions.

The customer must request, and receive, a Return Merchandise Authorization (RMA) from Bdigital Computers BEFORE returning ANY product. Products RMA’d to Bdigital Computers without all original packaging, manuals, software and accessories will not be accepted for refund, only warranty repair.

Exchanges or Credits for: Factory Sealed Product(s)

Bdigital Computers will accept most, but not all, products for exchange or refund within 30 days of purchase provided that the product is returned in its original Factory Sealed condition, NOT having been in any way, opened, used or tested by the customer. Special order items are not accepted for return. Any approved returns are subject to a 15% (fifteen percent) restocking charge based on the original purchase price.

Upon receipt and inspection of your returned Factory Sealed Product we will issue a refund of the product purchase price*, less a re-stocking charge of the greater of $10.00 or 15% of the original purchase price. Please allow approx. 14 days for the processing of RMA refunds to your account.

*This 30 Day Return Policy for Factory Sealed Product is not a Price Protection policy. Due to price changes inherent to the technology industry, if the price of a product changes between the time of purchase and our issuance of an RMA, Bdigital Computers will base refunds only on the lower amount.

Exchanges, Repairs or Credits for: Non-Defective, Opened Product

Bdigital Computers does not accept any opened product for exchange or refund unless the manufacturer's warranty specifies a money-back guarantee. We will gladly forward any available information or specifications that will assist our clients in making an informed decision before buying, however, once opened, we cannot credit products because of errors in ordering or compatibility issues with existing systems.

Defective returns:

Customer is responsible for paying of shipping defective item(s).

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